Restaurant Chairs, Commercial Seating

Terms/Policies

GENERAL INFORMATION

Prices

   All prices shown are in U.S. dollars and are quoted FOB the manufacturer. They are subject to change without notice.

Terms

   Orders require a 100% payment to process your order.

Acknowledgment Confirmation

   All orders accepted by ATC will be acknowledged by email within 48 hours of receipt of your order. Please check our acknowledgment carefully to make sure it corresponds exactly with your order. If there is any question of accuracy, please call immediately. ATC does not accept responsibility for incorrect orders if errors in our acknowledgment are not responded to within 1 week of placing your order.

   Written Quotations

   All written quotes from ATC are valid for a period of 30 days from the date of the quotation, unless a written extension is given. A copy of written quotations must be submitted with your order.

   Change Orders and Returns

   Because most products are custom, no change orders or returns will be allowed without written permission of ATC. Merchandise already in production is not subject to cancellation. Unauthorized returns will be refused at customer抯 expense. In the event of the unusual circumstance, accepted returns are subject to a restocking charge of 25% of the purchased price plus shipping cost.

   Shipping and Storage

   All orders are quoted FOB the factory. ATC will make every effort to secure the best freight rate possible. If the buyer has a preferred shipper or needs special routing, these instructions should be included with the order. Any additional charges such as lift gate trucks, COD orders, inside delivery, etc. will be incurred by the buyer.

   If circumstances do not allow the buyer to receive the merchandise on the date scheduled for delivery, ATC will warehouse your order, at no charge, until you need it.

   Damaged or Short Merchandise

   Extreme care should be exercised by anyone receiving merchandise from a common carrier. The transportation industry takes a very firm stand on freight claims.

Listed below are several items, which you should be aware of concerning the transportation of goods:

   1. When goods are shipped, ATC receives a signed bill of lading acknowledging that the transportation company received the shipment in good condition. ATC RESPONSIBILITY FOR THE SHIPMENT HAS NOW CEASED. The shipment should be thoroughly inspected for visible damage to the shipping container as soon as it is received.

   2. If any of the goods on the freight bill are short or damaged, DO NOT SIGN THE FREIGHT BILL UNTIL THE FREIGHT AGENT (DRIVER) MAKES A NOTATION ON YOUR COPY OF THE FREIGHT BILL.

   3. If any concealed damage is discovered, notify your freight agent at once and request them to make an inspection. YOU MAY DO THIS BY TELEPHONE, BUT IT MUST BE CONFIRMED IN WRITING AND IT MUST BE DONE WITHIN 5 DAYS OF DELIVERY. The damaged shipping container must also be retained for the inspector.

   4. ATC is willing to assist you in collecting claims for loss of damage, but this willingness does not make ATC responsible for the collection of claims or replacement of this material.

   5. ATC WILL NOT BE ABLE TO HELP YOU WHEN YOU GIVE ANY CARRIERS OR TRANSFER AGENT A CLEAR RECEIPT.

Warranty

   ATC, barstools and tables are not to be used as foot stools or ladders and should only be used for sitting. Table dancing should be avoided. All products manufactured for ATC are warranted to be free from defects in material and workmanship when properly installed and maintained as the factory recommends and specifies. Our ladderback and schoolhouse chairs are guaranteed for life. Hardwood bar stools are warranted to be free from defects in material and workmanship when properly assembled or installed and maintained as the factory recommends and specifies. All other products are warranted for 1 year from the date merchandise ships from the factory. This warranty excludes all products or component parts that have been subject to neglect, misuse, alteration, accidental or improper installation. Buyer assumes responsibility for normal wear and tear. All upholstery, whether fabric or vinyl, will be warranted as governed solely by the guarantee or warranty of the producing mill

Maintenance of our products:

   To ensure many years to satisfaction with your ATC product, you should routinely inspect such parts as swivels, welds, glides, bolts, etc. If a part is found to be defective, contact ATC for authorized replacement parts.

   ATC requires that you perform the following maintenance in order to keep your furniture under warranty. Check and tighten all screws and/or bolts every sixty (60) to ninety (90) days or whenever loose. Examine all glue joints and other stress points. A loose joint will transfer all forces on the other joints of the chair or barstool which will also loosen with the possibility of the chair or barstool collapsing. Any item that shows evidence of being unstable or unsafe should be removed from service immediately. Any continued use of a defective product is at the buyer's risk and ATC or its manufacturers assume no liability.

   The following is a general care and maintenance guide:

   Wood Finish: For cleaning wood products we suggest using Lemon Oil. Lemon Oil moisturizes and preserves wood finishes without wax build-up while toning down scratches and blemishes. Do not use abrasive household solvents. Water spills on the surface should be wiped off immediately.

   Metal Finish: Wipe with a damp cloth. To remove dirt, brush the surface with a soft bristle brush. For stubborn stains and grease marks, use soap and water.

   Vinyl Upholstery: Use a liquid detergent suitable for cleaning vinyl. After cleaning, wipe the surface with a cloth dampened with warm water.

   Laminate: To remove stains, wipe surface with a damp cloth using soap or liquid detergent. Remove stubborn stains with a damp paste of baking soda. Leave on for a minute, then blot away. Abrasive cleaners should be wiped off immediately, then rinsed with water.